Michael Curry

Work Experience

• Physicians United Plan 2013-2014
  Bilingual Member Services Rep
  * Handled inbound calls from members as well as health care providers
  * Answered questions in regards to member benefits, eligibility, claim status etc.


• Randstad 2012-2013
  Customer Service Rep
  * Handled inbound calls from employees of multiple clients
  * Processed enrollments for new hires, qualifying life events, and retirees
  * Answered questions about coverage and referred to insurance plans when necessary.
  * Made outbound calls to follow up with participants when further research was needed on their account.
  * Answered questions about billing and payment options.
  


• Comcast 2011-2012
  IP Support Rep
  * Handled inbound technical support calls for Internet, Phone, and Video service problems
  * Set up service calls for issues that cannot be resolved over the phone
  * Assisted with upgrading services and adding new services to accounts when applicable
  

Education

• Valencia College
  * A.S Computer Programming and Analysis in progress

Languages

• Spanish (fluent)